Mattias Svedberg – Exova

22 November 2012

Mattias Svedberg, Operations Manager at Exova: Can you tell us a little bit about Exova’s role in the pipe testing industry?

“Our job is to help our customers to evaluate and classify their materials. We conduct the testing they need in order to venture out onto new markets, or continue to elaborate new formulas, and give them data to prove that their material meet their high expectations. Another important part of our job is to perform tests in order to rule out that it is the material that has failed in case a pipe that’s in service has broken. I believe that our customers turn to us since we offer good service and have a solid reputation in the industry. An Exova report will be trusted in all parts of the world”, says Mattias.

How does Pipeson’s software contribute to your success?

“From the beginning, the software made the process of evaluation easier and more efficient. It is a user-friendly interface and has given our work a better flow. When the online module became available, our customers got the opportunity to check the status of their projects themselves and it allowed them to access the reports at their convenience. Instead of sending us an e-mail, and waiting for us to create a report and send it to them, they have instant access to the data. This is particularly useful for our customers in different time zones. Once we implement Pipeson Data Manager, that gathers all of the current and historical data in one place, we will become even more effective.

 Can you give a specific example of how Pipeson helps you serve your customers better?

“We have a customer that evaluates a lot of different materials. Since we have used the information from Analyzer as a basis for discussion we have been able to talk about the projects at a much greater depth. Our customer has learned more about how the testing is performed and can more readily see the results from new angles hence can draw more conclusions, which increases the value of the testing. Instead of me reporting a result we now have a close dialogue. The upside for us is that the customer gets more value and all the information that they need.”